Limit access to a ticket comment response template
Hello --
Is there currently any way to limit access (by group or individual) to ticket comment response templates?
E.G. I have Template Categories of:
Ticket Follow Up
Ticket/Task Closure
I would like to be able to limit which users can/can not engage 'Ticket/Task Closure' templates.
Thanks,
Daniel
Asked by Daniel Epley
on Fri 1/14/22 1:29 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Fri 1/14/22 2:39 PM
Hello Daniel,
Currently there are no security controls around Ticketing Response Templates unfortunately.
I think this is a great idea though. You should submit it as an enhancement request to ask for this to be considered for a future release!
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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