Questions
Categories View All Categories
General Questionsresponse-template Clear Tag Filter
Template Tags in Response Templates
Hello,
When editing Response Templates in our ticketing apps, I'm only able to select TicketID, LastModifiedDate, and variations of the Requestor Name and Technician Name to insert into the template. There are significantly more options for ...
When editing Response Templates in our ticketing apps, I'm only able to select TicketID, LastModifiedDate, and variations of the Requestor Name and Technician Name to insert into the template. There are significantly more options for ...
1 Answer
Pamela Jordan
Last activity on 2/7/2023 10:31:42 AM by Mark Sayers
Limit access to a ticket comment response template
Hello --
Is there currently any way to limit access (by group or individual) to ticket comment response templates?
E.G. I have Template Categories of:
Ticket Follow Up
Ticket/Task Closure
I would like to be able to limit which...
Is there currently any way to limit access (by group or individual) to ticket comment response templates?
E.G. I have Template Categories of:
Ticket Follow Up
Ticket/Task Closure
I would like to be able to limit which...
1 Answer
Daniel Epley
Last activity on 1/14/2022 2:39:05 PM by Mark Sayers