Article Search

Approval Step

The Approval Step allows a workflow to notify one or more approvers and wait for them to mark the step complete.

Task Step

The Task Step allows a workflow step to define a ticket task and add it to the ticket.

The Notification step allows a workflow to automatically notify one or more individuals when the step is reached in the workflow.

Timer Step

The Timer step allows organizations to pause a workflow at a pre-determined stage.

Collector Step

A Collector step joins several paths of a workflow and waits for all of the paths to complete.

Branch Step

The branch step acts as a way to more easily manage branches in a workflow with multiple paths.

This article outlines the different types of steps that can be used when building out a ticketing workflow.

Condition Step

The Condition Step allows a workflow to automatically route one way or another based on the values on the ticket.

Choice Step

The Choice step allows a workflow to present a technician with multiple choices in order to progress through a workflow.

This article describes how to configure and use the TeamDynamix iPaaS step, which integrates ticketing workflows with TDX iPaaS flows.

Web Service Steps

The Web Service workflow step allows organizations to automate processes by calling an external RESTful web service.

Step-by-step instructions on how to create another ticket as part of a workflow.

Step-by-step instructions on how to build a workflow to change the current responsibility of a ticket.

Step-by-step instructions on how to build a workflow to change the current status of a ticket.

This is a step by step instruction to access the Admin view of a ticketing application in the TDNext interface.

Updating...