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The Approval Step allows a workflow to notify one or more approvers and wait for them to mark the step complete.

The Task Step allows a workflow step to define a ticket task and add it to the ticket.

The Notification step allows a workflow to automatically notify one or more individuals when the step is reached in the workflow.

The Timer step allows organizations to pause a workflow at a pre-determined stage.

The Choice step allows a workflow to present a technician with multiple choices in order to progress through a workflow.

The Condition Step allows a workflow to automatically route one way or another based on the values on the ticket.

The branch step acts as a way to more easily manage branches in a workflow with multiple paths.

A Collector step joins several paths of a workflow and waits for all of the paths to complete.

This article describes how to configure and use the TeamDynamix iPaaS step, which integrates ticketing workflows with TDX iPaaS flows.

This article outlines the different types of steps that can be used when building out a ticketing workflow.

The Web Service workflow step allows organizations to automate processes by calling an external RESTful web service.

General troubleshooting and escalation steps for issues throughout the Asset Discovery process. Please also see articles for specific issues.

Step-by-step instructions on how to create another ticket as part of a workflow.

Step-by-step instructions on how to build a workflow to change the current status of a ticket.