Search18 Results
- Knowledge Base
- Using Service Management
- Working with Tickets
Overview of how to create and modify surveys in TDNext, and how to report on survey results.
- Knowledge Base
- Using Project Portfolio Management
- Project Management
This how-to article will help Project Managers & Enterprise Users to create and manage surveys using the TDNext interface.
- Knowledge Base
- Work Management Admin
- Using Dashboards & Reporting
- Example Reports
Provide your managers with customer satisfaction ratings.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
Covers optional ticketing tools such as service level agreements, task templates, workflows, and surveys.
- Knowledge Base
- Work Management Admin
- Managing Platform Settings
- Notifications
This document outlines the usage of Notification Templates in the TeamDynamix application suite.
- Knowledge Base
- Integrations, Automations, & AI
- Integrations & Connectors
- Work Management Integrations
Information about the ticket creation integration with the Ivy.ai chatbot.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
A detailed breakdown of the automated processes that handle various ticketing aspects that are able to be, or are configured out-of-the-box to be automated in nature.
- Knowledge Base
- Work Management Admin
- Using Dashboards & Reporting
- Knowledge Base
- Work Management Admin
- Using Dashboards & Reporting
- Example Dashboards
A demo of how you might design a technician desktop and suggestions for content
- Knowledge Base
- Using Service Management
- Working with Tickets
- Knowledge Base
- Work Management Admin
- Using Dashboards & Reporting
- Example Dashboards
This article gives example reports for an ITSM Desktop for your Service Desk Manager
- Knowledge Base
- Work Management Admin
- Using Dashboards & Reporting
- Knowledge Base
- Getting Started
- Getting Started with Users & Roles
Provides guidance to better understand the boundaries of administration versus what security roles may be used for.
- Knowledge Base
- Work Management Admin
- Managing Users & Groups
- Permissions & Roles
This article explains how to restrict a user’s ability to create, view, or edit certain tickets, projects, and data in the Ticketing, Projects, and Analysis applications. You can control access by adjusting specific permissions related to Accounts/Departments, Types, and Application Instances.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
This outlines how to create Ticketing Applications in the Admin tool.