Adding Time Types to Ticket Types

Time Types categorize tracked time and help technicians, project managers, and team members track their actual time for resource management. Users who perform the work indicate what type of time they are tracking.

Prerequisites

Before adding a Time Type to a Ticket Type, at least one Time Type and one Ticket Type must exist in the environment. See the related articles for details on configuring these attributes.

Adding a Time Type to a Ticket Type

To add a Time Type to a Ticket Type:

1. Open the Types page in the Admin UI:
   • Ticketing Application Admins: In Work Management, open the Ticketing Application, click the gear icon in the top-right corner, select Admin from the menu, then Types in the left navigation
   • Global Admins: In TDAdmin, go to Applications, select the Ticketing Application, then click Types in the left navigation
2. Click the Name of the Ticket Type to which you would like to add a Time Type
3. Click the Time Types tab
4. Select the Time Type(s) from the list
5. Click the Add button at the top of the page

Deleting a Time Type from a Ticket Type

A Time Type cannot be deleted if it is already associated with existing transactions.

To delete a Time Type from a Ticket Type:

1. Open the Types page in the Admin UI:
   • Ticketing Application Admins: In Work Management, open the Ticketing Application, click the gear icon in the top-right corner, select Admin from the menu, then Types in the left navigation
   • Global Admins: In TDAdmin, go to Applications, select the Ticketing Application, then click Types in the left navigation
2. Click the Name of the Ticket Type from which you would like to remove a Time Type
3. Click the Time Types tab
4. Click the Delete link next to the Time Type you wish to remove
5. Click OK when asked to confirm that you want to remove the Time Type

Note that deleting a Time Type from a Ticket Type cannot be undone, but you can always add it back later if necessary.