List of Pre-Built AI & Automation Solutions

Below is a list of the Pre-Built AI & Automation Solutions available for Conversational AI and iPaaS. View this article to learn more about these automation solutions. Articles about each automation solution can be found here.

Current automation solutions:

Conversational AI

  • Statuspage Service incident (CAI-001)

  • Advanced password reset​ (CAI-002)

  • Get ticket summary (CAI-003)

  • Add comment to ticket​ (CAI-004)

  • Withdraw ticket (CAI-005)

  • View ticket details (CAI-006)

  • Update contact info (CAI-007)

  • Device refresh eligibility (CAI-008)

  • Search Service Catalog (CAI-009)

  • Search Knowledge Base (CAI-010)

  • List User's Active Tickets (CAI-011)

  • MFA Access Issue (CAI-012)

  • Can't Sign In (CAI-013)

  • Project Summary Request (CAI-014)

  • Summarize Recent Tickets (CAI-015)

iPaaS

  • Major Incident Communication (iPaaS-001)

  • Auto-Close Tickets (iPaaS-002)

  • Add User to AD Group (iPaaS-003)

  • Add user to Entra ID Group (iPaaS-004)

  • Synchronize Custom Attribute Choices (iPaaS-005)

  • Convert Ticket To Project Request (iPaaS-006)

  • Okta Temporary Access Code (iPaaS-007)

  • Duo Bypass Code (iPaaS-008)

  • Close Tickets Reopened by a "Thank You" Message (iPaaS-009)

  • Bulk Ticket Migration Between Applications (iPaaS-010)

    • New applications (iPaaS-010A)

    • Existing applications (iPaaS-010B)

  • Bulk Asset Deletion (iPaaS-012)

  • Generate PDF from Form Submission (iPaaS-013)

  • Advanced Password Reset via Dynamic Form (iPaaS-014)

  • Create PDF From Ticket Report (iPaaS-016)

  • Remove User From Microsoft Entra ID Group (iPaaS-017)

  • Suspend Okta User (iPaaS-018)

  • Reactivate Okta User (iPaaS-019)

  • User Application Assignment (iPaaS-020)

  • Assign Temporary AD Group Access (iPaaS-022)

  • Relate Tickets (iPaaS-023)

  • Project Import via Excel (iPaaS-024)

  • Add User to Okta Group (iPaaS-025)

  • Remove User from Okta Group (iPaaS-026)

  • Ticket Priority Assessment (iPaaS-027)

  • Bulk KB Article Copy Between Applications (iPaaS-028)

    • Copy to a New Application (iPaaS-028A)

    • Copy to an Existing Application (iPaaS-028B)

  • Disable AD User (iPaaS-029)

  • Enable AD User (iPaaS-030)

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