List of Pre-Built AI & Automation Template Packages

Below is a list of the Pre-Built AI & Automation Template Packages available for Conversational AI and iPaaS. View this article to learn more about these template packages. Articles about each package can be found here.

Current template packages:

Conversational AI

• Statuspage Service incident (CAI-001)

• Advanced password reset​ (CAI-002)

• Get ticket summary (CAI-003)

• Add comment to ticket​ (CAI-004)

• Withdraw ticket (CAI-005)

• View ticket details (CAI-006)

• Update contact info (CAI-007)

• Device refresh eligibility (CAI-008)

• Search Service Catalog (CAI-009)

• Search Knowledge Base (CAI-010)

• List User's Active Tickets (CAI-011)

• MFA Access Issue (CAI-012)

• Can't Sign In (CAI-013)

• Project Summary Request (CAI-014)

• Summarize Recent Tickets (CAI-015)

iPaaS

• Major Incident Communication (iPaaS-001)

• Auto-Close Tickets (iPaaS-002)

• Add User to AD Group (iPaaS-003)

• Add user to Entra ID Group (iPaaS-004)

• Synchronize Custom Attribute Choices (iPaaS-005)

• Convert Ticket To Project Request (iPaaS-006)

• Okta Temporary Access Code (iPaaS-007)

• Duo Bypass Code (iPaaS-008)

• Close Tickets Reopened by a "Thank You" Message (iPaaS-009)

• Bulk Ticket Migration Between Applications (iPaaS-010)

  • New applications (iPaaS-010A)

  • Existing applications (iPaaS-010B)

• Bulk Asset Deletion (iPaaS-012)

• Generate PDF from Form Submission (iPaaS-013)

• Advanced Password Reset via Dynamic Form (iPaaS-014)