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Below is a list of the Pre-Built AI & Automation Template Packages available for Conversational AI and iPaaS. View this article to learn more about these template packages. Articles about each package can be found here.
Current template packages:
Conversational AI
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Statuspage Service incident (CAI-001)
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Advanced password reset​ (CAI-002)
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Get ticket summary (CAI-003)
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Add comment to ticket​ (CAI-004)
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Withdraw ticket (CAI-005)
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View ticket details (CAI-006)
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Update contact info (CAI-007)
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Device refresh eligibility (CAI-008)
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Search Service Catalog (CAI-009)
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Get IT Help (CAI-010)
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List User's Active Tickets (CAI-011)
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MFA Access Issue (CAI-012)
iPaaS
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Major Incident Communication (iPaaS-001)
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Auto-Close Tickets (iPaaS-002)
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Add User to AD Group (iPaaS-003)
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Add user to Entra ID Group (iPaaS-004)
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Synchronize Custom Attribute Choices from Groups (iPaaS-005)
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Okta Temporary Access Code (iPaaS-007)
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Duo Bypass Code (iPaaS-008)