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This introduction will help users to learn about the AI Knowledge store capabilities within TeamDynamix CAI. This feature gives CAI users additional control over data & privacy when it comes to content reference-able by generative AI.

This article will give an overview for the AI Knowledge sets capabilities, gotchas, and end results.

This article details where and how to create a knowledge flow. It includes the needed permissions and how to add a knowledge flow to a knowledge set. An example flow is detailed at the end of the article.

Environments allow you to control how your Virtual Service Agent (VSA) connects to different sources of information. In TeamDynamix CAI and TAAs, environments control how the system filters the available tickets and articles for the ones that the end-user has access to. If your environments are not set correctly, you may not have any or all the knowledge set records available to you.

Tips you can use to make your knowledge base more AI friendly. This will assist Conversational AI in ingesting your article information to answer user questions with the proper context.