Questions

Hello,
We are implementing change management in our environment and are running into an issue with an approval workflow. The Change form we use creates a Change ticket if the data entered does not trigger the workflow. If the criteria matches...

Is there a great example of change management out there, we're having a hard time envisioning how we would use it - especially in relation to existing service requests - and I'm a visual person. I'd like to see how someone is using it very well ...

We are using Change management and have a classification for Emergency Changes... something that is critical and needs to be done immediately and all technicians get notified via email in our work flow. Our problem is the emails look identical to...