General Questions (Public)
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Tickets in Resolved Status automatically change to New Status when user comments
We use the Resolved status for completed Tickets with a setting for 48 hours to auto close, which is working great, unless the user comments. When a user comments on a Resolved but not yet Closed ticket the ticket Status changes back to New.
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1 Answer
Will Tonkin
Last activity on 9/26/2022 4:19:00 PM by Mark Sayers