Re-use Same Attribute on Form

Hello,

I am building a ticket request form that would need to re-use some of the same attributes more than once on the same form. One attribute is a dropdown with a list of account codes and the other is a textbox to collect a dollar amount. The use case is for a budget rep to submit a budget transfer request, where a certain dollar amount will be transferred from one account to another (hence the need to collect 2 account codes). A submitted budget transfer request may also include multiple fund transfers, which would necessitate a way to duplicate the attributes as needed. When I first add the attribute to the form in Design mode, it no longer shows it on the list of available attributes. So, it looks like I can only use it one time. Is there a way to reuse the same attribute or do I need to create multiple variations of the same type?

Thanks,

Gabe Moreno

Tags attributes duplicate multiple attribute reuse
Asked by Gabriel Moreno on Thu 12/12/24 4:02 PM
Sign In to leave feedback or contribute an answer

Answers (2)

This answer has been marked as the accepted answer
Mark Sayers Thu 12/12/24 4:16 PM

Hi Gabriel,

You can only use an attribute (even standard fields) one single time on a ticket form. You would need to create new attributes for each "variation" of the field that is needed.

Sincerely,

Mark Sayers

Sr Support Consultant, CS

No feedback
Thank you Mark and Brittany for the prompt response! I'll create variations for the same attribute types. - Gabriel Moreno Thu 12/12/24 4:45 PM

Brittany Renn Thu 12/12/24 4:15 PM

Hi Gabriel, 

Attributes can only be used once a form so you'd have to create additional versions of the attribute if you need to use it multiple times on the same form.

Best,
Brittany Renn
TDX Support

No feedback