Workflow Choice Notifications?

I believe I know that answer this, but for task notifications the documentation states;

"Ticket Task Notifications 

If the "Notify Responsible Group when Task becomes active" setting is enabled, a notification will automatically be sent to the responsible group members of that task when it becomes active if:

  • The group member is an active member of the group
  • The group member has the "Include in Notifications" group setting turned on.

Does this same rule apply to Workflow "Choice" assignments?  

Thanks, Tevis

Asked by Tevis Boulware on Tue 12/3/24 3:55 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 12/3/24 4:05 PM

Hi Tevis,

Yes, if that setting is enabled for your ticketing application, it should notify the group when the Choice becomes active. Only one person though can take action on that Choice step on behalf of the group.

Sincerely,

Mark Sayers

Sr Support Consultant, CS

1 of 1 users found this helpful.
Thanks, and that is what my testing showed, but before I show the prototype to a large group (Change Management), I wanted to confirm.

I appreciate the quick response. - Tevis Boulware Tue 12/3/24 4:11 PM
You are very welcome! - Mark Sayers Tue 12/3/24 4:12 PM
As an FYI, this is a "workaround" to a question I asked a while back about being able to set a timer dynamically in a workflow or through IPaaS or to be able to pause an IPaaS flow for ~72 hours, which neither can be done. So, the workaround is not to notify the responsible groups on ticket/workflow creation but to schedule the notifications through a scheduled email or a scheduled IPaaS flow (I'm not sure which yet).

Just an FYI.

Tevis - Tevis Boulware Tue 12/3/24 4:18 PM