Custom Field Name in Asset Details form

When creating Assets, we changed the name and reordered some of the attributes on the custom form.

For example: External ID changed to Green Tag and moved from the bottom of the form to the top

However, these changes do not stick when viewing the details of an asset. The changes only show when editing or creating a new asset.

We've done this same process in custom ticket forms in other applications and did not have any issue changing the field names or reordering the form, but we cannot change the attribute names in the assets application.

Asked by Katelyn Bobbitt on Mon 12/2/24 4:32 PM Last edited Mon 12/2/24 4:32 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 12/3/24 8:59 AM

Hello Katelyn,

Changing the name of a standard field like External ID (in the case of assets) does not "stick" when you go to view that asset's Details view. The same is true for ticketing as well. Also, the custom attributes on an asset or ticket form will always be displayed (in the Details view of that item) in a lower position relative to all of the standard fields for that item.

Any change to this behavior would be considered an enhancement request. You can submit change ideas through this service here: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/TicketRequests/NewForm?ID=0fZF3UNVAPE_&RequestorType=ServiceOffering

Sincerely,
Mark Sayers
Sr Support Consultant, CS

No feedback
Are we able to change the positioning of the standard fields at all on the Asset Details view? - Katelyn Bobbitt Tue 12/3/24 10:41 AM
They're going to end up in a hard-coded order, unfortunately. The form only controls the view of the fields on the Edit and creation pages for that type of item, it doesn't force that item's Details view to also match the field ordering presently. You can ask for an enhancement though such that modifying a form does cause the Details view to respect the order of that item's form. - Mark Sayers Tue 12/3/24 10:47 AM