Web service only pulling the room number and not the building

I'm trying to create a web service that grabs 2 different custom location/room attributes and sends a notification.  The notification is only showing the room number though and not the building.  I have tried setting the parameter data type as string and double.  How can I get the call to pull in both parts of the attribute?

Asked by Danee Gunka Schwartz on Fri 11/15/24 9:27 AM Last edited Mon 11/18/24 2:40 PM
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Answer (1)

Mark Sayers Mon 11/18/24 9:05 AM

Hi Danee,

I think I would have to see more about the web service method in question to better troubleshoot it. Can you provide screen shots showing how you've configured each section of the web service method in TDAdmin? Or else submit it as a support ticket so you can share those shots there?

Sincerely,
Mark Sayers
Sr Support Consultant, CS

No feedback
I've attached. Let me know if you need anything else. - Danee Gunka Schwartz Mon 11/18/24 2:41 PM
I think this *could* be an expected behavior given it is a custom Location and Room type attribute, though I would have to test what happens when you GET a ticket that has a value for this type of field. Can you confirm on the ticket in question that it does have a value for both pieces of the Location and Room parts of this attribute field? - Mark Sayers Mon 11/18/24 4:01 PM
When I run a Get call on this ticket I receive:

"Name":"Current Location","Order":0,"Description":"","SectionID":0,"SectionName":null,"FieldType":"locationroom","DataType":"String","Choices":[],"IsRequired":false,"IsUpdatable":true,"Value":"302847","ValueText":"Bowen Thompson Student Union - 208","ChoicesText":"","AssociatedItemIDs":[0]},

{"ID":133751,"Name":"New Printer Location","Order":0,"Description":"","SectionID":0,"SectionName":null,"FieldType":"locationroom","DataType":"String","Choices":[],"IsRequired":false,"IsUpdatable":true,"Value":"302845","ValueText":"Bowen Thompson Student Union - 201","ChoicesText":"","AssociatedItemIDs":[0]}, - Danee Gunka Schwartz Tue 11/19/24 8:42 AM
Hello,
Is there any update on this question?
Thanks!! - Danee Gunka Schwartz Thu 11/21/24 3:03 PM
I am asking our product team about the expected behavior on this for you. I'll let you know what they respond with. - Mark Sayers Thu 11/21/24 4:11 PM