Automate ticket responses based on certain parameters
Is there a way to use a response template automatically on ticket creation? For instance, if I have a custom ticket type or if the user selects a certain category, could I have that trigger one of my response templates? I don't see an option to have that as an action in automation rules.
Asked by Mehrdad Ghazi
on Fri 11/8/24 3:23 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Fri 11/8/24 3:44 PM
Last edited Tue 12/3/24 1:18 PM
Hello Mehrdad,
There isn't a way to send a specific Response Template's content to the person that requested the ticket (or anyone else). This sounds like an enhancement request though.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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