Is there a Document Workflow/Approval in Ticket Apps?
We have this in Projects/Portfolio Planning but I can't find it in the Ticketing Apps.
Is there an equivalent or workaround to get a Document Approval process to ticketing?
Asked by Ronel Gallevo
on Thu 11/7/24 2:44 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 11/7/24 2:46 PM
Hello Ronel,
Unfortunately there is not a similar *type* of workflow in Ticketing. You might be able to just use the existing workflow features to facilitate it though, but it wouldn't allow any workflow steps to specifically be connected to any one attachment of the ticket in the same way the document workflow does for Projects/Portfolio Planning.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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