Does TDX accepts XLSMs attachements

Hello Team , 

We have a rule setup in way so that when we send an email to email@domain.com it creates the ticket .But those emails have attachments and when ticket is getting created in TDX we are not able to get the attachments.

Is there any solution to that ?

Thanks

Amrit

 

Asked by Amritpal Singh on Thu 11/7/24 10:59 AM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 11/7/24 11:16 AM

Hello Amrit,

You can go to TDAdmin > Email > Email Attachment Types, and add that as a new allowed attachment file type.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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