Unable to use the "Create ticket" option from Assets
Hello, I am unable to use the create ticket option from assets (red circle with a red line through it appears when I hover over the button). I tried to look at my security roles to turn on the option but I am unable to find it. Please advise. Thanks Chrissie
Asked by Chrissie Kenny
on Thu 11/7/24 9:24 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 11/7/24 9:40 AM
Hello Chrissie,
Did you check the check box for an asset first on that page so it is marked as the one that the new ticket is associated with?
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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