SLA's
I am trying to understand how the SLA should work. We are trying to figure out if there is a way for a ticket with an SLA can take into account if the responsible party is -- in a meeting, out to lunch, out of office --- etc -- basically any time that the responsible party is not available ?
Asked by Darla Bury
on Fri 11/1/24 11:41 AM
Sign In to leave feedback or contribute an answer
Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Fri 11/1/24 11:50 AM
Hello Darla,
Unfortunately in TDX there is no concept of a technician's current "status" for an SLA to reference, so there are no considerations being made as is being asked about.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
No feedback