Serial numbers of assets in a ticket
Is there a way to run a report and get serial numbers of assets within a ticket? we use a technology disposal form that creates a ticket that attaches sometimes up to 50 assets to a ticket. but it doesn't show the serial number of those assets
Asked by James Richard
on Thu 10/31/24 6:56 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 10/31/24 9:30 AM
Hello James,
Unfortunately that information isn't available in a ticket report. There isn't a report currently that shows which all ticket IDs an asset is associated with. You could get them with some filtering maybe, but not a clean list of all assets and all tickets they're associated with.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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