Ending Workflow on a Cancelled ticket?
Hello,
I have a report that tells me when workflow has not been completed. I am wondering how I can automatically end/stop/remove workflow if a ticket has been cancelled.
Thanks
Chrissie Kenny
Asked by Chrissie Kenny
on Wed 10/30/24 9:29 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Wed 10/30/24 9:45 AM
Hi Chrissie,
This is a good question, but unfortunately there isn't currently a way to automatically remove a workflow from a ticket if the ticket is cancelled prior to the completion of the workflow.
It would make a great enhancement request though!
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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