Web Service to change responsibility

I am trying to automatically change the technician that responsible for a quick ticket based on who created the ticket after reviewing the Quick Ticket video from a previous Converge session and also this article: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=143937

However, I am getting an error that the remote server "405 Method Not Allowed"

The web method is using a patch call with a body of [ {"op": "replace", "path": "/ResponsibleUID", "value": "RESP"}, ]   where the RESP value is the Created by UID which I got from the Converge session.

Any ideas on what may be set up incorrectly?

Asked by Nick Christiansen on Mon 10/28/24 5:29 PM Last edited Mon 10/28/24 5:33 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 10/29/24 10:05 AM

Hello Nick,

You might want to submit a support ticket so we can investigate this without information being shared out in the public forum here, but I would double check how you have your parameters named vs how you referred to them. Referring to a parameter *is* going to be case sensitive based on the name you gave your parameter.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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