Deactivated attribute visibility when building reports

Hello,

I recently deactivated a bunch of attributes that were no longer being used (either on no forms or on deactivated forms). I was under the impression that they would then no longer be visible in the Custom Attributes filter list when building out ticket reports, but they've all remained.

Is deleting an attribute the only way to remove it from the Custom Attributes list? We want to clean up that list for our technicians, but also don't want to delete attributes, as I understand it's best practice to deactivate vs. delete. See Incident ID 25370056.

Any recommendations?

Thanks!

-Tanner

 

Asked by Tanner Grubbs on Wed 10/23/24 12:55 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 10/23/24 1:09 PM

Hi Tanner,

I believe this is something that leaves room for a potential enhancement request to indicate whether an attribute should be available for reporting, because even though you deactivate an attribute, you might still have had data that it represented that would need to be reported on potentially, which is why it remains in the filters at present.

You should submit this as an enhancement idea to ask for a way to exclude custom attributes from reporting availability to account for this scenario.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

1 of 1 users found this helpful.
Thanks, Mark - will do! - Tanner Grubbs Wed 10/23/24 2:11 PM