Upload Attachment iPaas - Unsupported Media Type

I am trying to upload an attachment to a ticket using the Upload Attachment connector but I keep getting Unsupported Media Type.

I have tried to use the attachmentID and the itemID with the same response.

Asked by John Delgado on Thu 10/3/24 12:31 PM
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Answers (2)

This answer has been marked as the accepted answer
Michael Ligouri Tue 10/8/24 10:13 AM

Hi John, would you mind creating a support ticket for this with the name of the iPaaS application and flow?

Cheers,
Mike Ligouri
Technical Support Consultant

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Hi @John, were you able to solve this?
i'm having the same issue, trying to figure it out - Alex Aguilar Fri 11/1/24 7:41 PM
I will be creating a support ticket, I missed the updates on this. - John Delgado Tue 11/5/24 3:35 PM
John Delgado Tue 11/5/24 4:03 PM

@Alex I was able to get it by using the TDX Tickets: Get Attachment Content Connector then pipe the response to TDX Tickets: Upload Attachment connector. 

This is part of the response for the Get Attachment Content connector, you will use "_File" as the File ID and "FileName" as the FileName. 
{
  "Response": {
    "_File": "@file:155-2417511-6380-4-1",
    "FileName": "\"Test Word.docx\""
  },

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Thanks.
I tried it but I get an error with the get attachment content of "Not Found (HTML Response)"
will keep trying multiple things, thanks! - Alex Aguilar Wed 11/6/24 12:32 PM