Ticket Notification Template - adding only comments

The UPDATETEXT tag on notification templates adds in when attributes change. Is there a tag for just the comment? I want to exclude the strike-through text and only include the underlined in the below example.

From: Purdue Services <p>
Sent: Friday, September 27, 2024 2:27 PM
To: Clara Danao <d>
Subject: RE: Test email for TDX

Changed Status from New to On Hold.

Clara,

I've reviewed your request an need a little bit more information. 

  • What's your favorite color?
  • What's your favorite food?

Thank you for your prompt response!
Kevin

Original Request:

This email is a test for TDX email monitor setup.

Thank you,

Clara

IT Service Management Office (ITSMO)

To comment on this item, reply to this email.

----TEAMDYNAMIX DO NOT ALTER OR REMOVE THIS CODE----
cwdMtNg==
----TEAMDYNAMIX DO NOT ALTER OR REMOVE THIS CODE----

Asked by Charles Morgan on Fri 9/27/24 3:06 PM
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Answer (1)

This answer has been marked as the accepted answer
Brittany Renn Fri 9/27/24 4:19 PM

Hi Charles, 

Currently, the {{UpdateText}} attribute shows the values of all attributes changed during a single Update made from the update function on a Ticket. There's not currently a template tag for the latest comment to separate that out, so I'd probably suggest submitting this as an Enhancement Request. 

Best,
Brittany Renn
TDX Support

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