Can a ticket's classification be changed?
Can we change an existing ticket's classification from service request to change?
Asked by Sheila McBride
on Thu 9/26/24 9:41 AM
Last edited Thu 9/26/24 9:46 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 9/26/24 10:03 AM
Hi Sheila,
You aren't able to change a ticket's classification while the ticket is in the middle of a workflow. You will have to wait on the workflow to be completed, then you can make the classification change.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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