Service Request Ticket Form
If I create a form for a new service request, is there a way to remove the template drop down once you select it from the pinned area in TDNext?
Asked by Nick Christiansen
on Fri 9/20/24 10:45 AM
Last edited Fri 9/20/24 10:45 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Fri 9/20/24 11:36 AM
Hello Nick,
Unfortunately if the person trying to create a new ticket in TDNext has access to any ticket templates, that Template field will always show up for them on the new ticket creation window.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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