Is anyone else experiencing TDX randomly going into tickets and changing their statuses from closed to back open?
Over the past few weeks, I've had co-workers message me in a rage asking me why I've re-opened their tickets. I haven't touched their tickets. It seems, from what I can gather, is that the system is randomly re-opening tickets that have already been closed, and assigning MY NAME to this change.
Clearly this would upset someone. When I ask them to look at the READ BY they can clearly see that I've not even been in their ticket, yet the history of the ticket shows that I changed it from Closed to open. --which I did not do.
Is anyone else experiencing this issue?
Thanks-Barb
Answer (1)
Hello Barb,
We've not had any reports of this happening from other customers, no. If you would like to open a formal support ticket with us, we can investigate it more deeply for you.
Sincerely,
Mark Sayers
Sr Support Consultant, CS