Is anyone else experiencing TDX randomly going into tickets and changing their statuses from closed to back open?

Over the past few weeks, I've had co-workers message me in a rage asking me why I've re-opened their tickets.  I haven't touched their tickets.  It seems, from what I can gather, is that the system is randomly re-opening tickets that have already been closed, and assigning MY NAME to this change.

Clearly this would upset someone.  When I ask them to look at the READ BY they can clearly see that I've not even been in their ticket, yet the history of the ticket shows that I changed it from Closed to open.  --which I did not do.

Is anyone else experiencing this issue?

Thanks-Barb

Asked by Barb Gosch on Thu 9/5/24 5:18 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Fri 9/6/24 9:10 AM

Hello Barb,

We've not had any reports of this happening from other customers, no. If you would like to open a formal support ticket with us, we can investigate it more deeply for you.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

1 of 1 users found this helpful.
Thanks Mark! Would you be so kind as to provide me a link? I've not been out here in a LONG time and our Admin is on vacation. - Barb Gosch Fri 9/6/24 9:42 AM
Yes for sure, here you go, use this service: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/TicketRequests/NewForm?ID=xpZEc1adGco_&RequestorType=ServiceOffering - Mark Sayers Fri 9/6/24 9:43 AM