TDX Mobile - Notification

We have created a couple of tickets while in the field, I have made sure that 'notify responsible' is checked but so far out of the 3 tickets we've created through mobile we are not getting the email notification of the responsible group. Is there a setting somewhere that I have missed?

Asked by Justin Goode on Thu 9/5/24 4:52 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Fri 9/6/24 8:50 AM

Hi Justin,

I believe this is something we're investigating currently. Can you create a ticket so we can add yours to the existing investigative ticket to notify you when it is fixed?

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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