Report for open time of a ticket
Is there a report or something that can be made that can show the total time a ticket was open? I can see a created date and a completed date but is there a way to get the time from that data?
Asked by James Richard
on Fri 8/30/24 3:44 PM
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Answer (1)
This answer has been marked as the accepted answer
Brittany Renn
Tue 9/3/24 11:58 AM
Hi James,
You'd probably have to use the Metrics/KPIs available in a ticket report to get the hours between when a ticket was created and resolved. If you create a ticket report in TDNext, you should be able to select "Create to Resolve (Abs)/(Op)" to show either the absolute hours or operational hours between the date/time a ticket was created and the date/time it was resolved.
Best,
Brittany Renn
TDX Support
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