Ticket Feed and Ticket Edits

Do edits to the data in a ticket attribute appear in the ticket feed? I was unable to find information about this in the KB or other questions. Specifically, edits to a ticket description or title are what we're looking for.

Tags ticket-feed
Asked by Jim Rizzo on Wed 8/28/24 12:07 PM
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Answer (1)

This answer has been marked as the accepted answer
Brittany Renn Wed 8/28/24 1:00 PM

Hi Jim, 

Yes, a feed entry should be made when changing a tickets title or description. When *only* the description is edited, the feed post will just say "[User's Name] Edited this service request." 

Best,
Brittany Renn
TDX Support

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