Attachments in tickets

Part of our email signatures include the icon's (links) for twitter and facebook for our company.    However if someone submits a ticket via email then these "icons" show up image attachments

this causes some confusion when there are actual attachments involved.    I've been asked if there is a way to customize this view so that we can quickly glance and see that it's just a 2KB file and not a true screenshot?   Maybe adding the size of the "pic" where the red rectangle is? 

Please advise 

 

Asked by Darla Bury on Mon 8/26/24 1:54 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Mon 8/26/24 3:43 PM

Hello Darla,

This is not currently possible, however you *are* able to perform email image filtering per this KB here: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=158566

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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I have followed the instructions and blocked the signature icons -- and it is registering here that there are some blocked items however - when you go into the ticket the signature icons are still showing as attachments. What am I missing? - Darla Bury Wed 8/28/24 4:19 PM
Area you referring to existing tickets, or tickets created since you made those image adjustments? - Mark Sayers Wed 8/28/24 4:25 PM
we have been testing and are seeing the icon attachments in the newly created tickets. I didn't expect for it to be able to adjust any tickets that were created prior to the change. - Darla Bury Wed 8/28/24 4:29 PM
Ok, yes I wouldn't expect it to be affecting pre-existing tickets. Perhaps the ones that are coming through are "different" enough that the setting isn't catching them? - Mark Sayers Thu 8/29/24 9:08 AM