Can I get a list of who has read a Knowledge Article?
I see the count of reads, but not who... Can I get a list of who has read a Knowledge Article?
Asked by Annie Wilson
on Wed 8/14/24 11:40 AM
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Answers (2)
This answer has been marked as the accepted answer
Mark Sayers
Wed 8/14/24 11:42 AM
Hi Annie,
That's a great question. The comprehensive list of who has read an article isn't reportable, but you can access it by going to the KB in question in your client portal, click Edit Article, and go to the Read By tab of the article in question.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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Brittany Renn
Wed 8/14/24 11:41 AM
Hi Annie,
Yes, but you'd have to do this at the article level by opening the article in the Client Portal > Edit Article > Read By.
Best,
Brittany Renn
TDX Support
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