SSO Error

Hello, please see below.  I am configuring Single Sign On for the first time and using a form, but when I configure SSO, I get a Single Sign On error from the form, as well as when I log into IPaaS from my default browser.  If I go incognito, I do not get the error, or if I clear my default browser cache, I can get into IPaaS.  However, I continue getting the error when logging in with a form link.

https://app.screencast.com/OF0NVQfg7G1Py

Any ideas?

Thanks, Tevis

Asked by Tevis Boulware on Wed 8/7/24 12:00 PM
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Answer (1)

This answer has been marked as the accepted answer
Jordyn Mancini Thu 8/8/24 11:21 AM

Hi Tevis - 

I do see some SSO Errors for your organization in our Logs with this title: 

ReceiveSsoAsync::An error SAML response status (urn:oasis:names:tc:SAML:2.0:status:Responder) was received.

The solution to this issue will likely depend on who your IdP is; I can share more details from the error message as well, but I think it would be best to use a Support Ticket for that. 

Would you mind creating a Support Ticket - letting us know who your IdP is when you do? 

 

Thank you,

Jordyn Mancini 

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