Way to flag accounts for extra instructions
Would there be a way to flag an account for special instructions. We have had a couple of hacks with requests to change a password. when it's not the users requesting it. We need a way of flagging an account to read notes for an extra code to change his information.
Asked by Matthew Thompson
on Tue 7/30/24 10:08 AM
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Answer (1)
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Mark Sayers
Tue 7/30/24 10:11 AM
Hello Matthew,
So there's nothing that would actively prevent you from changing someone's password for them until you enter something specifically, but you *could* just create some custom attribute(s) to track whether the user should have extra protection and the current extra code they should have to provide to the help team before it can be changed.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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