Is there a way to import a set of field records without it overwriting existing records ?

Using the Asset Import option under Asset/CIs, is there a way to update a field or selected fields without wiping all other Asset data  ?

For example, I just want to update Warranty Date on a set of 10 assets.

If I use the Asset Import option to import a XLSX file with just Serial Number, Service Tag and Warranty Date.

I noticed all other existing data will get replace with blanks.

Please let me know. Thank you .

Mark

Asked by Mark Chen on Wed 7/17/24 2:41 PM
Sign In to leave feedback or contribute an answer

Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 7/17/24 3:14 PM

Hi Mark,

I saw you entered a support ticket and we'll follow up with you there to provide answers.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

No feedback