Ticket Task ID

Is it possible to display the ticket task ID when viewing the parent ticket in TDNext? I see the ticket task listed under Current Activities but it does not show the ticket task ID.

Asked by Jason Harris on Fri 6/28/24 12:51 PM Last edited Fri 6/28/24 1:07 PM
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Answers (2)

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Jason Harris Fri 6/28/24 1:08 PM

I'm referring to TDNext

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The answer unfortunately would be the same. That box doesn't currently show the ID of any active tasks. The Tasks/Activities tab of the ticket doesn't show the IDs either. - Mark Sayers Fri 6/28/24 1:11 PM
Mark Sayers Fri 6/28/24 12:56 PM

Hi Jason,

Are you referring to the client portal view of a ticket? If yes, It is not possible currently to display that ID when viewing the main ticket.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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