Ticket Task Responsible
We have a task in a workflow assignment configured as:
Responsible Role
Responsible
Fallback for Responsible Role
TDx-ITSS-Print-Support (Group)
When the ticket is reassigned, the Ticket Task assignment is not changing to the new responsible group.
Asked by Scott Cory
on Thu 6/27/24 3:19 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 6/27/24 3:32 PM
Hi Scott,
Is the ticket reassignment happening *after* the task is already activated/reached in the workflow?
Sincerely,
Mark Sayers
Sr Support Consultant, CS
No feedback
The task isn't going to dynamically reassign itself just because the ticket was reassigned after the task became active. It was never designed to work that way. Someone would have to manually reassign the task if that becomes necessary due to the ticket's responsible value changing.
- Mark Sayers
Thu 6/27/24 3:50 PM