HTML Not Being Formatted in IPaaS Template

Hello, see below. I am trying to extract the HTML-formatted feed entry from a ticket and send it through HTML formatted email.  However, when I extract the feed entry and insert it into a Template property, the HTML is not rendered in the email or in the ticket feed when I update.  The other HTML tags included in the template are formatted.

https://app.screencast.com/1CaH788IrMluV

How do I get the HTML formatted feed entry to render correctly in the template?

Thanks, Tevis

Asked by Tevis Boulware on Wed 6/26/24 2:37 PM
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Answer (1)

This answer has been marked as the accepted answer
David Tod Wed 6/26/24 2:40 PM

Try three brackets not two, i.e. {{{Comments}}}

1 of 1 users found this helpful.
Perfect, and thanks for the quick response. - Tevis Boulware Wed 6/26/24 5:30 PM