Emails from notify@teamdynamixapp.com

Hello,

Several of our technicians have complained about the number of emails they are receiving from TDX.  They report they consistently get 2 emails about the same ticket and one of them forwarded me the 2 emails below as samples.

The first message is from when our office manager assigned the ticket to the "Network Services Group".  We have the check box to notify the new responsible party when it changes.

But I'm unsure why or where the second one got sent from?  Also, its being sent from "Notify@teamdyamixapp.com".  We've received messages from that sender before, but only when our email server was getting overloaded or we were having some type of problem.

I've looked in the ticket feed and don't see a record of the second email.  Can you help to find out why the second message is being sent? 

Thank you for any help you can provide.  A copy of both email notifications are below.

 

This is the first one:

From: ACES Servicedesk <servicedesk@aces.org>

Sent: Thursday, May 30, 2024 11:17 AM

To: Arenberg, Wade <warenberg@aces.org>

Subject: ACES Servicedesk Service Request Edited (Kolbe Jenkins)

 

----- Original Message -----

A comment has been posted for your ticket:

ID: 22743253

Title: Kolbe Jenkins .

Sue Kelly updated this service request on Thu 5/30/24 11:16 AM Eastern Daylight Time with the comments below:

Comments:

Sue Kelly changed the ticket type of this service request on Thu 5/30/24 11:16 AM Eastern Daylight Time and you are now its reviewer.

Changed Service from "Educational Technology / E-Z Ticket" to "Network Services / Computers, Phones, Printers, Copiers, Classroom Technology, Peripherals And Assets".

Changed Type from "Educational Technology / E-Z Ticket" to "Network Services / Network Service Ticket Type".

Changed Responsibility from "Educational Technology Group" to "Network Services Group".

To access your ticket, please use the link below:

Open in TDNext

To comment on this item, reply to this email.

----TEAMDYNAMIX DO NOT ALTER OR REMOVE THIS CODE----

1tMH77VyrB0Wgy9quPOvCSlVgHpORElusTEfpJAE87DR0QhTIbSCQp1Dei/VA5Y7SadgpDbjVFDxZnzXPGvltJyGps84Hpx9pJIbVSZbA6cIe2rEjlIjBJKoDf6f8c5ZlKwSd3PtPWuMLvGuHEHhrjxNP198vVbYA4m6J5/GFDW7PX8uMbB8YfAHdKgaJgxfr5pE/GdxZlOz4fszf7jIWXelZ6KVzx9ukn6u0ltdB9uVhxcSFScWZ2mO4fmmOgN9XNx4vUPjfTdBwDVfET1soEeT7P1fvyeedg8V8xnt3yqhIbuWTW4qQMzvPMlQ7+taCu5V9asmkpsBoMX+bFItug==

----TEAMDYNAMIX DO NOT ALTER OR REMOVE THIS CODE----

 

This is the second one:

 

From: Sue Kelly <notify@teamdynamixapp.com>

Sent: Thursday, May 30, 2024 11:17 AM

To: Arenberg, Wade <warenberg@aces.org>

Subject: ACES Servicedesk Service Request Assignment (Kolbe Jenkins)

 

External: This message originated from outside of ACES

----- Original Message -----

A comment has been posted for your ticket:

ID: 22743253

Title: Kolbe Jenkins .

Sue Kelly updated this service request on Thu 5/30/24 11:16 AM Eastern Daylight Time with the comments below:

Comments:

Sue Kelly assigned the "Network Services Group" group to this service request on Thu 5/30/24 11:16 AM Eastern Daylight Time.

To access your ticket, please use the link below:

Open in TDNext

To comment on this item, reply to this email.

----TEAMDYNAMIX DO NOT ALTER OR REMOVE THIS CODE----

1tMH77VyrB0Wgy9quPOvCSlVgHpORElusTEfpJAE87DR0QhTIbSCQp1Dei/VA5Y7SadgpDbjVFDxZnzXPGvltJyGps84Hpx9pJIbVSZbA6cIe2rEjlIjBJKoDf6f8c5ZlKwSd3PtPWuMLvGuHEHhrjxNP198vVbYA4m6J5/GFDW7PX8uMbB8YfAHdKgaJgxfr5pE/GdxZlOz4fszf7jIWXelZ6KVzx9ukn6u0ltdB9uVhxcSFScWZ2mO4fmmOgN9XNx4vUPjfTdBwDVfET1soEeT7P1fvyeegqPX/TZ91/eTv5jVRUZJ+ZOfFMuuw9+QY2/Uvf4n+X0RpCue3+TzFg==

----TEAMDYNAMIX DO NOT ALTER OR REMOVE THIS CODE----

Asked by James Moyle on Thu 5/30/24 3:54 PM
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Answer (1)

Brittany Renn Thu 5/30/24 4:43 PM

Hi James, 

Would you be able to submit this as a support ticket so we can review the notifications and escalate the issue, if needed? 

Thanks, 
Brittany Renn
TDX Support

No feedback
Hi Brittany,
Certainly. Its incident number 25613450.
Thank you for responding so quickly.
-Jim
- James Moyle Fri 5/31/24 8:15 AM