Web Service Post

Hi,

I'm doing a web service (https://support.einsteinmed.edu/TDAdmin/EC907A1C-A5B8-423A-B989-B2165ED67FDF/2739/WebServiceMethods/Index/#/4346/edit) to create a ticket from IT ticketing to HPC ticketing.  It failed.  https://support.einsteinmed.edu/TDAdmin/ec907a1c-a5b8-423a-b989-b2165ed67fdf/2739/WebServiceLogs/Details/2100668.  

Do I need to do a get?  Or do I need to use "from workflow"?  I also changed the UserName to a regular attribute.

Asked by Sheila McBride on Fri 5/24/24 1:13 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 5/28/24 9:39 AM

Hello Sheila,

I think this sort of question is likely to require more technical analysis than a normal question, so it would be better to submit as a support ticket formally rather than try to address in the public questions forum.

Can you put that in so we can help troubleshoot?

Sincerely,
Mark Sayers
Sr Support Consultant, CS

No feedback
Hi Mark,

I had that thought as well. Will do.

Thanks! - Sheila McBride Tue 5/28/24 9:41 AM