Ticket types and tracking
In Admin and your applications ticket types, it tells you if its connected to anything. I would like to know how I can track down what service it belongs to.
Thank you
Asked by Justin Goode
on Thu 5/2/24 3:27 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 5/2/24 3:34 PM
You can create a Service report in Analysis to report on which services are connected to that ticket type.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
No feedback
Can you expand, I don't see options that make sense. I was able to display the request type and the service count, but there is no option I see that would display the service of the type.
- Justin Goode
Thu 5/2/24 3:50 PM
There's a filter option for Ticket Type. Just filter it by the Type in question and you will then see the service that is associated with it.
- Mark Sayers
Thu 5/2/24 3:58 PM