Which tickets a technician has viewed within a set timeframe

We are trying to generate a report showing which tickets a technician has viewed in a given timeframe. A ticket has Read By information. Is there a way to collect this information in a report? Thanks!

Asked by Joshua Warth on Tue 4/23/24 1:21 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 4/23/24 2:17 PM

Hello Joshua,

Unfortunately there isn't a way to report on Read By data in a ticket report currently.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

1 of 1 users found this helpful.
Thank you for this information. Take care. - Joshua Warth Tue 4/23/24 2:23 PM