Can Service & System Accounts be filtered out
Hi. We have some technicians wanting the automation service account to be filtered out of ticket feeds to reduce unnecessary noise. Is there a way to do this? Will this be in the 11.9 release?
Thanks!
Asked by Joshua Warth
on Fri 4/19/24 10:28 AM
Last edited Fri 4/19/24 10:30 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Fri 4/19/24 11:29 AM
Hello Joshua,
I do not believe this is coming in the 11.9 release, but you are certainly encouraged to submit this as an enhancement idea via our enhancement service here: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=2148
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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