Issues getting workflow to move past a collector
In this workflow after the tasks are completed and the aprroval in approved it sits in the collector and wont advance until you hit the skip this step in the completion of tasks Collector step. Cant figure out how to get it to advance automatically.
Answers (2)
Hi Jeff,
Since your workflow has conditional logic that feeds into a collector step, those collector steps may never successfully complete since they wait for *every* step before it to complete (even though not all of those steps will be needed). In this kind of scenario, it's usually best to break out each path into a Branch step that then feeds into the Collector.
We actually have an example of this at the bottom of this KB (see Gotchas & Pitfalls section):
Hope this helps!
Best,
Brittany Renn
TDX Support
Hello Jeff,
A Collector step expects that all "paths" (meaning the arrows you run into it) into the Collector must be active before the Collector is considered completed.
You'd need to look for places where you run a path into the Collector even when that path may never end up used, and link that in a way to the path that *could* be used.
Common examples are when there is a Condition step where, if met, then has another step(s) needed, but if not met, should move on to something else. In that situation, you'd run both paths into a Branch step at the end so they consolidate down. Maybe look for opportunities to reduce the total paths that route into the Collector so they aren't orphaned if the workflow takes another route.
Sincerely,
Mark Sayers
Sr Support Consultant, CS