Add new tag on user reassignment

Hello. I am wanting to add a new tag automatically when I, or another set of users reassign a specific ticket type to another user. Can this be done using workflows or automation?

An example would be, I've claimed a ticket, I now want to reassign this ticket to User B. When I do so, a tag is automatically applied.


Asked by Philip Kukla on Mon 4/15/24 11:10 AM
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Answer (1)

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Mark Sayers Mon 4/15/24 11:25 AM

Hello Philip,

There is no automation outside of perhaps iPaaS that can do this for you currently.

Mark Sayers
Sr Support Consultant, CS

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