Static Field Not Showing On Tickets

Hello, I may be just tired and seeing double, but I have a static field on a Form that does not appear in the ticket as expected.

What am I missing here?

Thanks, Tevis

Asked by Tevis Boulware on Thu 4/11/24 5:59 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Fri 4/12/24 9:55 AM

Hello Tevis,

I'm not aware of static fields ever showing up on the Details view of a ticket. They only appear in the context of filling out/editing the ticket's form.

Mark Sayers
Sr Support Consultant, CS

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