KB Suggestions
Is there a way when a client is submitting a ticket for a specific service for the system to "suggest" KB articles that might solve the issue?
Asked by Navjot Bhatoa
on Tue 4/9/24 11:53 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Tue 4/9/24 11:55 AM
Hello Navjot,
Currently there are no features in the client portal service catalog system that would suggest KBs while someone is submitting tickets (or at any other time).
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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