Groups showing all tickets

I have noticed that some Accounts/Groups when looking at Ticket Request on the Client Portal. Can view all tickets for that group, regardless of being a contact on that request or not. While there are some Accounts\Groups that can only see the request they either submitted or a contact on. I will only like the tickets to be viewed by users listed as a contact. 

Asked by Keyon Farrier on Fri 4/5/24 1:00 PM
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Answer (1)

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Brittany Renn Fri 4/5/24 1:08 PM

Hi Keyon, 

If these users have the permission for "View all requests belonging to assigned accts/depts" enabled on their global security role, they will be able to see ticket requests that belong to one of their assigned Accts/Depts. If you don't want them to be able to see all of those, you would need to remove that permission from their security role. 

Brittany Renn
TDX Support

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