Groups showing all tickets
I have noticed that some Accounts/Groups when looking at Ticket Request on the Client Portal. Can view all tickets for that group, regardless of being a contact on that request or not. While there are some Accounts\Groups that can only see the request they either submitted or a contact on. I will only like the tickets to be viewed by users listed as a contact.
Asked by Keyon Farrier
on Fri 4/5/24 1:00 PM
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Answer (1)
This answer has been marked as the accepted answer
Brittany Renn
Fri 4/5/24 1:08 PM
Hi Keyon,
If these users have the permission for "View all requests belonging to assigned accts/depts" enabled on their global security role, they will be able to see ticket requests that belong to one of their assigned Accts/Depts. If you don't want them to be able to see all of those, you would need to remove that permission from their security role.
Best,
Brittany Renn
TDX Support
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