New App with Email Monitoring and Replies

Hi,

I know I'm being a little obtuse about email monitors, but I'd like your advice on this scenario:

We want to start an application that will receive alerts from various security and monitoring systems and create tickets.  We will want the tickets to be sent to a very few individuals for review and action.  

We will request a service account for alert@einsteinmed.edu for monitoring.  I believe you advised previously that we should use a different account for the replies.  If we use support@einsteinmed.edu, which is what we are using for all replies so far.  We want this messaging to be secure.  Even though a limited number of people have access to the support@einsteinmed.edu mailbox, we still might want to use alert@einsteinmed.edu.  What is your advice?

Asked by Sheila McBride on Fri 3/29/24 4:12 PM
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Answer (1)

This answer has been marked as the accepted answer
Brittany Renn Fri 3/29/24 4:31 PM

Hi Sheila, 

If you do not want to use your org level replies (support@einsteinmed.edu), then you can just create a custom replies monitor for the ticket application with a different address. That said, your replies monitor will need to be a different address than your ticket creation monitor, so you'd need one email for ticket creation and a different mailbox for the replies. 

Best,
Brittany Renn
TDX Support

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Hi Brittany,

Okay, thanks for the clarification.

Have a good weekend. - Sheila McBride Fri 3/29/24 4:38 PM
You're welcome! You have a good weekend too, thank you! - Brittany Renn Fri 3/29/24 4:39 PM